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Work In A Diverse Service Environment (People & Relationship Management)

This course aims to provide individuals who wishes to upskill in the  area of Service Excellence.


Learners will be taught to recognise the importance of inclusiveness when wokring in a diverse service environment, applying emotional intelligence when interacting with team members and customers in a diverse service environment, demonstrating resilience when faced with challenges in a diverse service environment and monitoring own actions in handling diversity. Upon learning about the key points of the topics, learners will next learn to apply the knowledge and skills to effectively work in a diverse service environment and transfer the learning acquired to their workplace, which includes:


  1. Recognise the importance of inclusiveness when working in a diverse service environment

  2. Apply emotional intelligence when interacting with team members and customers in a diverse service environment

  3. Demonstrate resilience when faced with challenges in a diverse service environment 

  4. Monitor own actions in handling diversity

Course Fee
Work In A Diverse Service Environment (People & Relationship Management)
How to Register
Self-Sponsored Individuals

There are 2 ways to apply for our courses​

  1. Register online here

  2. Call us at 6694 0008 and register in person at our office

Company-Sponsored Individuals

Complete the relevant Corporate Registration Form and email it to us at training@metropolis.sg

  1. Life Saving Courses : Corporate Registration Form

  2. WSQ Courses : Corporate Registration Form

 

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Course Dates
    Course Duration

    Day 1: 8:30am to 6:30pm

    Day 2: 8:30am to 12:30pm

    Assessment from 1:30pm onwards

    Course Code

    WDSE
    RET-CEX-1004-1.1
    TGS-2021008948

    UTAP Funding Period

    This course is eligible for UTAP Funding from:

    24 October 2021 to 31 March 2025

    Click here to submit a UTAP Claim

    Assessment

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    -Testing

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