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Implement Operations for Service Excellence (Service Planning and Implementation)

This course aims to provide individuals who wishes to upskill in the area of Service Excellence.


Through "Implement Operations for Service Excellence (Service Planning and Implementation)", learners will learn to recognise the role that one plays in the service value chain and organisation's vision, mission and values. acquiring information commonly sought by organisation's customers, delivering service as part of a team according to the organisations's service standards, escalating service performance issues that affect the service performance issue. Upon learning about the key points of the topics, learners will next learn to apply the knowledge and skills to effectively implement operations for service excellence and transfer the learning acquired to their workplace, which includes:


Learning Outcomes

  1. Recognise the role that one plays in the service value chain and organisation's vision, mission and values.

  2. Acquire information commonly sought by organisation's customers

  3. Deliver service as part of a team according to the organisation's service standards

  4. Escalate service performance issues that affects the organisation's service standards

  5. Follw up with actions to resolve the service performance issues

Course Fee
Implement Operations for Service Excellence (Service Planning and Implementation)
How to Register
Self-Sponsored Individuals

There are 2 ways to apply for our courses​

  1. Register online here

  2. Call us at 6694 0008 and register in person at our office

Company-Sponsored Individuals

Complete the relevant Corporate Registration Form and email it to us at training@metropolis.sg

  1. Life Saving Courses : Corporate Registration Form

  2. WSQ Courses : Corporate Registration Form

 

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Course Dates

[Start Date - End Date]

Course Duration

Day 1: 8:30am to 6:30pm

Day 2: 8:30am to 12:30pm

Assessment fronm 1:30pm onwards

Course Code

IOSE
RET-CEX-1016-1.1
TGS-2021008944

UTAP Funding Period

This course is eligible for UTAP Funding from:

24 October 2021 to 31 March 2025

Click here to submit a UTAP Claim

Assessment

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