Through "Engage In Service Innovation Initiatives (Service Innovation)", learners  will be equipped with the knowledge and skills to recognise the importance of service innovation in the organisation, generate potential service innovation ideas to transform the customer experience, evaluate potential service innovation ideas according to organisational evaluation criteria and values and present mock-up of service innovation ideas to stakeholders. 

Through "Work in a Diverse Service Environment (People & Relationship Management)" course, learners will be equipped with the knowledge and skills to recgonise the importance of inclusiveness when working in a diverse service environment, apply emotional intelligence when interacting with team members and customers in a diverse service environment, demonstrate resilience when faced with challenges in a diverse service environment and monitor own actions in handling diversity.

Through "Implement Operations for Service Excellence (Service Planning and Implementation)" ,learners will be equipped with the knowledge and skills to recongise the role that one plays in the service value chain and organisation's vison, misison and values, acquire information commonly sought by organisation's customers, deliver service as part of a team according to the organisation's service standards and values and follow up with actions to resolve the service performance issue.