This course aims to provide individuals who wishes to upskill in the area of Service Excellence.
Through "Implement Operations for Service Excellence (Service Planning and Implementation)", learners will learn to recognise the role that one plays in the service value chain and organisation's vision, mission and values. acquiring information commonly sought by organisation's customers, delivering service as part of a team according to the organisations's service standards, escalating service performance issues that affect the service performance issue. Upon learning about the key points of the topics, learners will next learn to apply the knowledge and skills to effectively implement operations for service excellence and transfer the learning acquired to their workplace, which includes:
Learning Outcomes
Recognise the role that one plays in the service value chain and organisation's vision, mission and values.
Acquire information commonly sought by organisation's customers
Deliver service as part of a team according to the organisation's service standards
Escalate service performance issues that affects the organisation's service standards
Follw up with actions to resolve the service performance issues
Course Fee
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How to Register
Self-Sponsored Individuals
Company-Sponsored Individuals
Complete the relevant Corporate Registration Form and email it to us at training@metropolis.sg
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Life Saving Courses : Corporate Registration Form
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WSQ Courses : Corporate Registration Form
Course Dates
Course Duration
Day 1: 8:30am to 6:30pm
Day 2: 8:30am to 12:30pm
Assessment fronm 1:30pm onwards
Course Code
IOSE
RET-CEX-1016-1.1
TGS-2021008944
UTAP Funding Period
This course is eligible for UTAP Funding from:
24 October 2021 to 31 March 2025
Click here to submit a UTAP Claim
Assessment