Implement Operations for Service Excellence (Service Planning and Implementation)

This course aims to provide individuals who wishes to upskill in the area of Service Excellence.

Through "Implement Operations for Service Excellence (Service Planning and Implementation)", learners will learn to recognise the role that one plays in the service value chain and organisation's vision, mission and values. acquiring information commonly sought by organisation's customers, delivering service as part of a team according to the organisations's service standards, escalating service performance issues that affect the service performance issue. Upon learning about the key points of the topics, learners will next learn to apply the knowledge and skills to effectively implement operations for service excellence and transfer the learning acquired to their workplace, which includes:

Learning Outcomes

1. Recognise the role that one plays in the service value chain and organisation's vision, mission and values.

2. Acquire information commonly sought by organisation's customers

3. Deliver service as part of a team according to the organisation's service standards

4. Escalate service performance issues that affects the organisation's service standards

5. Follw up with actions to resolve the service performance issues