Through "Engage In Service Innovation Initiatives (Service Innovation)", learners will be equipped with the knowledge and skills to recognise the importance of service innovation in the organisation, generate potential service innovation ideas to transform the customer experience, evaluate potential service innovation ideas according to organisational evaluation criteria and values and present mock-up of service innovation ideas to stakeholders.
This course aims to provide individuals who wishes to upskill in the area of Service Excellence with the knowledge and skills to engage in service innovation initiatives.
Course Fee
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How to Register
Self-Sponsored Individuals
Company-Sponsored Individuals
Complete the relevant Corporate Registration Form and email it to us at training@metropolis.sg
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Life Saving Courses : Corporate Registration Form
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WSQ Courses : Corporate Registration Form
Course Dates
Course Duration
Day 1: 8:30am to 6:30pm
Day 2: 8:30am to 11:30am
Assessment from 12:30pm onwards
Course Code
ESII
RET-CEX-1013-1.1
TGS-2021008942
UTAP Funding Period
This course is eligible for UTAP Funding from:
24 October 2021 to 31 March 2025
Click here to submit a UTAP Claim
Assessment