Through "Engage In Service Innovation Initiatives (Service Innovation)", learners will be equipped with the knowledge and skills to recognise the importance of service innovation in the organisation, generate potential service innovation ideas to transform the customer experience, evaluate potential service innovation ideas according to organisational evaluation criteria and values and present mock-up of service innovation ideas to stakeholders.
This course aims to provide individuals who wishes to upskill in the area of Service Excellence with the knowledge and skills to engage in service innovation initiatives.
How to Register
Day 1: 8:30am to 6:30pm
Day 2: 8:30am to 11:30am
Assessment from 12:30pm onwards